Case Study:
Broadcast Engineering
This forward-looking broadcast client did not perceive a specific problem, but came to us with the desire to understand if improvements could be made in the way their engineers managed the technical issues they faced. Over several days spent observing the types of issues versus responses, two main areas were identified as having the greatest 'impact potential' from Team Resource Management techniques. These were minimising downtown and improving inter-team and inter-department communication.
Checklist Solution
An iterative process was then employed to develop a procedural checklist that managed the engineers' 'failurespace'. Training was then provided in an introduction to human factors and how their specific checklist should be utilised.
Post-introduction analysis was then performed to measure the effectiveness of the changes. From failures encountered there was, on average, a 50% reduction in downtime experienced during faults. In addition, it was felt there had been a significant increase in the effectiveness of team communication post implementation.
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